Unlike many other companies, we truly appreciate the feedback, ideas and tech support queries we receive from our customers. We respond to all queries in a timely manner and we do our best to resolve any problems related to our products.
To get the fastest possible response or resolution to your issue, please do the following:
- Briefly describe your problem in the body of your e-mail.
- Attach the problematic source file (in most cases the PDF document). We make this request solely for problem solving purposes. We do not look at the document’s contents and we will not share your file with any third parties. Furthermore, we will destroy your document after we help you solve the issue.
- Send the above to firstname.lastname@example.org.
You can also call our tech support line at +1 (416) 920-2539 during regular business hours (M-F 9am-6pm Eastern Standard Time).
This article refers to Able2Extract and Able2Extract Professional.