Unlike many other companies, we appreciate the feedback, the ideas and the tech support queries we receive. We respond to all queries we receive and we do our best to resolve any problems related to our products.
To get the fastest possible response/resolution to your issue from us, do the following:
(a) Briefly describe your problem in the body of your e-mail.
(b) Attach the problematic source file (in most cases the PDF document). We make this request solely for problem solving purposes. We do not look at the document’s contents and we will not share your file with any third parties. Furthermore, we will destroy your document when we are done with it.
(c) Send the above to firstname.lastname@example.org
You can also call our tech support line at (416) 920-2539 during regular business hours (M-F 9am-6pm Eastern Standard Time)
This article refers to Able2Doc, Able2Doc Professional, Able2Extract and Able2Extract Professional.