Call Support: +1 (647) 557 5884

My PIN number does not work when I enter it. I get the message: Invalid PIN number. What should I do?

Follow

The two most common problems for this issue are the following:

  1. You may have downloaded and tried one product but purchased a PIN for another. To solve this problem, simply ensure that the PIN you purchased is for the product  you downloaded and tried before you purchased.
  2. A second common cause is that the trial version of the product you downloaded from our website is a slightly older version and therefore does not work with the PIN number you received (periodically we make small fixes to our products and then post them online).  As such, we recommend you remove the trial version of the application from your computer and download the most recent version from our website.

You can download the most recent version of Able2Extract by clicking here:
http://www.investintech.com/prod_downloadsa2e.htm

You can download the most recent version of Able2Extract Professional by clicking here:
http://www.investintech.com/prod_downloadsa2e_pro.htm

You can download the most recent version of Able2Doc v.7 by clicking here:
http://www.investintech.com/prod_downloadsa2d.htm

You can download the most recent version of Able2Doc Professional v.7 by clicking here:
http://www.investintech.com/prod_downloadsa2d_pro.htm

When prompted after installation, enter the PIN you received and the invalid PIN problem should be resolved.

If the above does not solve your problem, please email techsupport@investintech.com and we will get it working for you.

This article refers to Able2Doc, Able2Doc Professional, Able2Extract and Able2Extract Professional.

Have more questions? Submit a request

Comments

Powered by Zendesk