This is generally happening for one of the two reasons.Namely, if you are getting the "Server Busy" error, it might be that your operating system is working inefficiently, as this error message is in fact a Microsoft message, and not an Able2Extract message. This could be due to large programs operating in the background or if the size of your document is particularly large. Have you tried rebooting, letting the computer completely load up, and then trying the conversion with just Able2Extract open?
If the "Server Busy" error does come up again, you can just keep hitting the "Retry" button and this will force the conversion through. The dialogue, we believe, is a symptom of an inefficient or overtaxed o/s set-up.
However, if the above suggestions do not help, then you most probably have some newer version of MS Office on your computer, but are still using an older version of Able2Extract. In that case, this error comes up from incompatibility of your Able2Extract version with the MS Office version. Hence, upgrading to the latest version of Able2Extract application will solve the issue.
If you would like to try out our current version, you can download the free 7-day trial from the below link:
To upgrade from your current version to the most recent one, please click here: http://www.investintech.com/prod_updates.htm
This article refers to Able2Extract and Able2Extract Professional.