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My PIN is 12 characters but I am being asked for a 20 character PIN:

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You will need to ensure you have installed the correct version of the software as our licence keys are version specific. It may be that your licence key is for an older version of Able2Extract. In this case, your licence key will not authenticate the latest release available for download on the website. 

This article refers to Able2Doc, Able2Doc Professional, Able2Extract and Able2Extract Professional.

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    Ermelinda N Anderson

    This has no suggestions of what to do if you if you only have a ppnn for an older version.

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